Accessible Feedback Policy
Enedym is committed to the objectives of the AODA and the Ontario Human Rights Code.
Enedym will continue to provide its goods and services to persons with disabilities consistent with the core principles of independence, dignity, integration, and equality of opportunity.
Enedym recognizes that it is important for all its customers and suppliers to be able to provide feedback without limitations due to disability or illness. Without limiting any existing form of communication or feedback, members of the public, employees, customers and suppliers are entitled and welcomed to communicate with or provide feedback to the Company in a manner that works with any restrictions they may have due to disability.
Enedym welcomes feedback in person, by telephone, in writing, or by e-mail. Enedym is open to any other kind of assistive technology, device or methodology, including the use of sign-language interpreters or text to voice/voice-to-text apps. Enedym will cooperate with the person in finding a communication method that works with their restrictions.
If ordinary channels of feedback are unsatisfactory, please direct your concern to:
Address: 301A-175 Longwood Rd South, Hamilton, ON L8P 0A1
You can expect to hear back from us within 10 business days.
Accessible Formats and Communication Supports
Enedym is committed to addressing requests for accessible formats or communication supports in a timely manner that takes into account the person’s accessibility needs due to disability.
When the company receives a request for accessible formats and/or communication support, the company, in consultation with the person making the request, will provide appropriate and timely communication supports/accessible formats.
If you have a question about this policy, please contact Enedym using the contact information provided above.
Accessible formats of this document are available upon request, please refer to the contact information provided above.