Accessibility Policy


Enedym is committed to the objectives of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and the Ontario Human Rights Code.


Enedym has made a commitment to be accessible for everyone who uses our services and accepts the responsibility for ensuring a safe, dignified, and welcoming environment for everyone. Providing an accessible and barrier-free environment is a shared effort, and as an organization, Enedym is committed to working with the necessary parties to make accessibility for all a reality.

Enedym will continue to provide its goods and services to persons with disabilities consistent with the core principles of independence, dignity, integration, and equality of opportunity.

Customer Service Standard

Enedym is committed to excellence in servicing all customers including people with disabilities. Please refer to our Customer Service Policy for details about how Enedym will deal with the following:

  • Communication
  • Assistive Devices
  • Support Animals
  • Support Persons
  • Notice of Temporary Disruption
  • Feedback

Multi-Year Accessibility Plan

Enedym has developed and will maintain a Multi-Year Accessibility Plan (“Accessibility Plan”) that sets out the Enedym’s strategy for preventing and removing accessibility barriers from its workplace. The Accessibility Plan will be reviewed and updated at least once every five years.

The Transportation Standard, Design of Public Spaces and Built Environment Standard do not pertain to the Enedym at this time.  Should this change in the future, Enedym will ensure it meets the requirements of these standards.

Upon request, the Enedym will provide a copy of the plan in an alternative accessible format. Please contact the Administrative Manager using the contact information noted below.

Recruitment and Career Development

Enedym will advise employees and the public about the availability of accommodation for applicants with disabilities.

Enedym will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. If a selected job applicant requests accommodation relating to their participation in the hiring process, Enedym will consult with the individual and provide or arrange for the provision of suitable accommodation that takes into account the applicant’s disability-related needs.

When making offers of employment, Enedym will notify successful applicants of our policies for accommodating employees with disabilities.

Enedym will ensure that the accessibility needs of employees with disabilities as well as individual accommodation plans are taken into account if Enedym is using performance management and career development processes.


Enedym will provide training to all its employees and volunteers. Anyone who participates in developing the company’s policies, will also be trained on AODA and on the Ontario Human Rights Code as it relates to people with disabilities. Training will also be included as part of orientation for all new hires. The training provided will take into consideration and be appropriate to the duties of those receiving the training.

Records of the training provided will be maintained and will include: (i) the dates on which training was provided and (ii) the details of individuals to whom training was provided.

Accommodation Policy and Plans 

Enedym has developed a written policy detailing the process of accommodation related to disabilities and return to work after a period of absence due to a disability. This policy also includes the process for the development of individual accommodation plans for employees with disabilities. If requested, information regarding accessible formats and communication supports provided will also be included in individual accommodation plans. Additionally, the plans will include individualized workplace emergency response information (where required and in accordance with the Workplace Emergency Response Information Standard). Plans will also identify any other accommodation that is to be provided.

Questions about this Policy

This policy exists to achieve service excellence to customers with disabilities.  If anyone has a question about the policy or if the purpose of the policy is not understood, please contact:

Address: 301A- 175 Longwood Rd South, Hamilton ON, L8P 0A1
Accessible formats of this document are available upon request.